Details we collect
While you visit our site Lemon by ACK, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you Lemon by ACK products you’ve recently viewed
- Location, IP address and browser type: this will be use this for purposes like estimating taxes and shipping
- Shipping address: Lemon by ACK will ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
Lemon by ACK also use’s cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, Lemon by ACK will ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. Lemon by ACK will use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, Lemon by ACK will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
Lemon by ACK generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, Lemon by ACK will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
Lemon by ACK will also store comments or reviews, if you choose to leave them.
When visitors leave comments on the site Lemon by ACK will collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to Lemon by ACK, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site Lemon by ACK you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, Lemon by ACK will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, Lemon by ACK will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on Lemon by ACK this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who on our team has access
Lemon by ACK team members have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
Who we share your data with
Lemon by ACK share information with third parties who help us provide our orders and store services to you.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so Lemon by ACK can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), Lemon by ACK also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that Lemon by ACK erase any personal data we hold about you. This does not include any data Lemon by ACK are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.